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Support

Email mitsi@uptrail.ai — we reply within one business day.

Common questions

The tuner / grading can't hear me

Check Settings → Privacy & Security → Microphone → Soloist is on. Get within ~30 cm of the phone in a quiet room; acoustic and clean electric work best.

Restore my Pro subscription

Open Soloist → Toolkit → Settings → Restore Purchases, while signed into the same Apple ID you subscribed with.

Cancel my subscription

iOS Settings → your Apple ID → Subscriptions → Soloist Pro → Cancel. You keep Pro until the period ends.

Delete my data

Delete the app to remove on-device data. Email us to wipe any server-side coach counters or entitlement records.

Found a bug or want a feature? We ship fast — tell us: mitsi@uptrail.ai